Terms of Service

Last updated: September 10, 2026

Welcome to CONVIIX.

These Terms of Service ("Terms") govern your access to and use of the CONVIIX website, products, services, software, and AI-powered communication solutions.

By accessing or using CONVIIX services, you agree to these Terms.

1. About CONVIIX

CONVIIX provides AI-powered reception and communication solutions designed to support businesses in managing customer conversations, capturing information, identifying customer needs, and supporting business workflows.

Our services may include AI-powered voice reception, conversational systems, workflow automation, lead qualification, and related technologies.

2. Use of Our Services

You agree to use CONVIIX services only for lawful purposes and in compliance with applicable laws and regulations.

You are responsible for ensuring that your use of CONVIIX services complies with applicable requirements relating to:

• Customer communications

• Privacy and data protection

• Recording and consent requirements

• Telephone and messaging regulations

• Marketing and consumer protection laws

• Industry-specific regulations

3. AI-Powered Systems

CONVIIX services may use artificial intelligence and automated systems to interact with customers and process information.

AI-generated responses may not always be perfect, complete, or appropriate for every situation.

Businesses using CONVIIX services remain responsible for determining how AI systems are configured and used within their business operations.

CONVIIX does not guarantee that AI-generated responses will always be accurate, uninterrupted, or error-free.

4. Customer Responsibilities

Customers are responsible for:

• Providing accurate business information

• Configuring their services appropriately

• Reviewing workflows and AI instructions

• Maintaining necessary permissions and consents

• Complying with applicable laws and regulations

• Monitoring the use of AI-powered systems within their organization

Customers must not use CONVIIX services for unlawful, fraudulent, abusive, or harmful purposes.

5. Third-Party Services

CONVIIX services may integrate with or rely on third-party providers, including providers of:

• Telecommunications

• Voice technology

• Artificial intelligence

• Cloud infrastructure

• Messaging

• Software integrations

Third-party services may be subject to their own terms, conditions, pricing, and policies.

CONVIIX is not responsible for disruptions, failures, or changes caused by third-party providers.

6. Availability of Services

We aim to provide reliable services but do not guarantee uninterrupted or error-free availability.

Services may occasionally be unavailable due to:

• Maintenance

• Technical issues

• Third-party service interruptions

• Internet or telecommunications failures

• Events outside our reasonable control

CONVIIX may modify, improve, suspend, or discontinue parts of its services when reasonably necessary.

7. No Guarantee of Business Results

CONVIIX provides technology and communication solutions.

We do not guarantee:

• A specific number of leads

• Increased revenue

• A specific conversion rate

• Customer acquisition results

• Appointment bookings

• Business growth

• Any particular financial outcome

Results may vary depending on the customer's business, market, configuration, operations, and use of the services.

8. Intellectual Property

The CONVIIX brand, website, software, designs, content, technology, and related intellectual property are owned by or licensed to CONVIIX.

You may not copy, reproduce, distribute, reverse engineer, modify, or exploit CONVIIX intellectual property without prior written permission.

9. Confidentiality

Each party may receive confidential information from the other party.

Confidential information should not be disclosed to unauthorized third parties except where required by law or necessary to provide the relevant services.

10. Limitation of Liability

To the maximum extent permitted by applicable law, CONVIIX will not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or services.

This includes, where permitted by law, damages relating to:

• Lost profits

• Lost business opportunities

• Loss of data

• Business interruption

• Customer communications

• Third-party service failures

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

11. Indemnification

You agree to indemnify and hold CONVIIX harmless from claims, damages, liabilities, and expenses arising from:

• Your unlawful use of our services

• Your violation of applicable laws

• Your violation of these Terms

• Your misuse of AI-powered communication systems

12. Suspension or Termination

CONVIIX may suspend or terminate access to services where reasonably necessary, including in cases involving:

• Violation of these Terms

• Fraudulent activity

• Illegal activity

• Abuse of services

• Security risks

Where appropriate, we may provide notice before suspension or termination.

13. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be published on this page with a revised "Last updated" date.

Continued use of CONVIIX services after updated Terms become effective may constitute acceptance of the revised Terms.

14. Governing Law

These Terms shall be governed by the applicable laws determined by the legal entity operating CONVIIX and the jurisdiction specified in the applicable customer agreement.

Additional jurisdiction-specific terms may apply depending on the location of the customer and the services provided.

15. Contact

If you have questions regarding these Terms of Service, please contact:

CONVIIX
Email: support@conviix.com

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By accessing or using the CONVIIX website or services, you agree to these Terms of Service.